Now TV is a popular UK-based streaming service that offers a variety of content, including movies, TV shows, sports, and documentaries. While the platform is designed to be user-friendly, there are times when you may need assistance with your account, subscriptions, billing, or technical issues. In these situations, Now TV customer service is your go-to resource for resolving problems and getting your questions answered.

In this article, we’ll explore the different ways to contact Now TV customer service, what kind of support they offer, and provide tips for getting the most out of your customer service experience.

How to Contact Now TV Customer Service:

Now TV offers several methods to contact their customer service team, making it easy for you to reach them in the way that works best for you. Here are the main ways to get in touch with Now TV customer service:

1. Now TV Customer Service Phone Number:

If you prefer speaking directly with a representative, you can contact Now TV customer service by phone. The official customer support number is:

This number is available for a variety of issues, such as account inquiries, billing problems, technical support, and subscription management.

Customer Support Hours:

• Monday to Friday: 9:00 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 6:00 PM

When you call, you’ll first be prompted to enter your account details (email address or account number) to verify your identity. After that, you can select the appropriate department for your query. Once connected, a representative will assist you with your issue.

2. Live Chat with Now TV:

Now TV also provides a live chat feature, which is available directly through their website. This is a quick and efficient way to get help without waiting on the phone. To use live chat:

1. Visit the Now TV Help Center page on their website.
2. Scroll down to find the "Live Chat" option.
3. Start a conversation with a customer support representative who can assist you with your issue.

Live chat is available 24/7, making it a convenient option if you need support outside of standard business hours. It’s perfect for resolving issues related to your account, troubleshooting, or getting answers to general questions.

3. Email Support:

If you prefer written communication or if your issue isn’t urgent, you can reach Now TV customer service via email. Send an email to:

nowtvhelp@nowtv.com

This option is ideal if you need to send detailed information about your issue or if you want a record of your communication. While email responses may take longer than a phone call or live chat, it’s a useful option for less time-sensitive concerns.

4. Social Media:

Now TV has active social media channels where you can reach out to their customer service team. You can contact them on platforms like Twitter and Facebook for support. To get assistance:

• Twitter: Send a direct message or tweet @NowTVHelp for help.
• Facebook: Visit the official Now TV page and send a direct message for customer support.

Social media is a great way to get quick responses, especially for general inquiries, account management, and technical issues. Many customers find that their issues are resolved promptly through these platforms.

5. Now TV Help Center:

If you prefer to troubleshoot issues on your own, the Now TV Help Center is an excellent resource. The Help Center is filled with FAQs, troubleshooting guides, and helpful articles about common issues, including:

• Account management: How to reset your password, update your account details, or manage your subscriptions.
• Billing and payments: Solutions for billing issues, changing payment methods, and understanding your charges.
• Technical support: Guides for setting up Now TV on different devices, troubleshooting playback issues, or resolving errors in the app.

To visit the Now TV Help Center, go to the Now TV website and select the Help or Support section. This can often help you find a solution without needing to contact customer service directly.

Common Issues Addressed by Now TV Customer Service:

Now TV customer service can assist you with a variety of issues, including:

1. Account Issues:

   • Help with logging into your Now TV account or recovering a forgotten password.
   • Managing account details, including changing your email address, updating payment information, or updating personal details.
   • Assistance with account access or verification issues.

2. Billing and Payments:

   • Clarification of subscription charges or unexpected billing discrepancies.
   • Resolving issues with payments, updating payment methods, or handling failed payments.
   • Requesting refunds or assistance with cancellations.

3. Technical Support:

   • Troubleshooting streaming issues, such as buffering, playback problems, or app crashes.
   • Fixing device compatibility issues and helping you set up Now TV on your TV, tablet, smartphone, or other devices.
   • Resolving issues related to error messages or account access on the Now TV app or website.

4. Subscription Management:

   • Adding or removing Now TV passes (Movies, Sports, Entertainment, etc.).
   • Upgrading or downgrading your subscription plan.
   • Cancelling or managing your Now TV subscription.

5. General Inquiries:

   • Information on upcoming releases, special offers, and promotions.
   • Help with setting up or navigating the Now TV platform and finding content that matches your preferences.

Tips for Getting the Most Out of Now TV Customer Service:

To ensure that you get the best support experience, here are some tips when contacting Now TV customer service:

1. Have Your Account Details Ready:
   Whether you’re calling, using live chat, or emailing, be prepared to provide your account information (email address, account number, or subscription details). This will help customer service verify your account and resolve your issue faster.

2. Be Clear About Your Issue:
   When explaining your issue, be as specific as possible. If you’re experiencing a technical problem, describe the error messages, your device type, and any troubleshooting steps you’ve already tried.

3. Check the Help Center First:
   Many common issues can be resolved through the Now TV Help Center. Before reaching out to customer service, take a quick look at the self-help articles and FAQs to see if your question is addressed.

4. Be Patient:
   Especially during busy times, you may experience a wait time when contacting customer support. Be patient, and a representative will assist you as soon as possible.

Conclusion:

Now TV customer service is available through multiple channels, including phone support, live chat, email, and social media, ensuring that help is always within reach. Whether you're dealing with technical issues, account management, billing questions, or general inquiries, the customer service team is dedicated to providing assistance and resolving any problems you may encounter.

For fast and efficient help, use the live chat feature, or contact Now TV customer service by calling during their operating hours. Alternatively, email support and social media are available if you prefer written communication.

With the right support at your fingertips, you can continue enjoying the best of Now TV without interruption.